Ordering your AMEROSE arrangement is simple. Just add your chosen arrangement to the cart and proceed to checkout. Don’t forget to include a personal gift message and any special delivery instructions to ensure your flowers arrive exactly as you wish.

Yes! Simply type your message at checkout. We’ll handwrite it on a card and include it with your flowers. If you need to change it after placing your order, just let us know — we’ll do our best to update it.

Absolutely! We’d love to create something unique just for you. Please visit our Contact page and fill out the form to share your ideas, and our team will be happy to discuss a custom floral design or experience.

We currently offer delivery within London. Please make sure your postcode is entered correctly at checkout. We have the list of postcodes here. If your postcode isn’t listed, just get in touch — we’ll do our best to make it happen!

Orders are hand-delivered by our personal couriers to ensure your flowers arrive fresh and beautiful. Most deliveries are completed within 2 days, depending on your location and availability.

Cut-off times may vary each day. Please check the Delivery Information page for the most up-to-date details.

Our personal couriers deliver across London, ensuring every bouquet arrives fresh and beautifully presented. Our deliveries are free of charge.

We deliver Monday through Saturday, with slight variations around Bank Holidays and major celebrations. We’re also delighted to offer special deliveries on Valentine’s Day and Mother’s Day.

While we’re unable to guarantee a specific delivery time, our flowers are delivered between 11AM and 7PM. You can, however, select a time slot: 11AM - 3PM or 3PM - 7PM and a delivery day that works best for you during checkout.

If the recipient isn’t available, we’ll leave your flowers in the safe place you’ve provided at checkout. If no location is specified, our courier will try to contact you by phone. Should we be unable to reach you, the flowers will be left in a secure and suitable spot, ensuring they’re safe.

Of course — just get in touch with us, and we’ll do our best to adjust your delivery. Please note that changes depend on whether we’ve already started preparing your bouquet.

If you need to make any changes to your delivery, please reach out to us via our Contact page, and our team will be happy to assist you.

Because our flowers are made to order and perishable, we’re unable to offer refunds or exchanges once your order has been processed. Please contact us right away if there’s an issue — we’ll always do our best to help.

If you have any concerns, please contact us through our Contact page or send an email to contact@amerose.co.uk. We are committed to going the extra mile to resolve your issue and ensure your complete satisfaction.

Each bouquet comes with simple flower care instructions to help you keep your blooms fresh for as long as possible. Refresh the water every two days, trim the stems at an angle, and display your arrangement away from direct sunlight or heat sources.

We’d love to hear from you! You can reach our team by email at contact@amerose.co.uk or through our contact form. We’ll get back to you as soon as possible.